Terms, Policies & Privacy
CHILDREN UNDER THE AGE OF 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
We collect and store any information that you enter on our Website or give us in any other way. While you can choose to not provide certain information, you may not be able to take full advantage of our service. We use the information that you provide for, among other uses, fulfilling orders, responding to requests, customizing products, improving our Website and services, and communicating with you. If you subscribe to Universal Candles or make any other purchase through our company, we will ask you for your name, email address, shipping address, telephone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained through a secure third party vendor. Telephone numbers and email addresses are used to contact you regarding your order. Universal Candles will not sell, rent or share your personal information, including your email address. Ever.
We also use Google properties including, but not limited to, Google Analytics, Google Webmaster Tools, Google AdWords and Google Tag manager to better improve our customers and site visitor’s experience.
HOW WE USE YOUR INFORMATION
In order to maintain and operate this Website and various features, certain trusted third party vendors may be permitted to access your information. These third parties can include a Website host, credit card processing companies, data analyzers, and order fulfillment centers.
We also reserve the right to disclose information if it is necessary to protect our rights or the rights of others, for fraud prevention, credit risk reduction, or to prevent harm to people/property.
We also may aggregate non-personally identifying information to use in improving the Website and business.
If you provide feedback, suggestions, or recommendations, we may, at our discretion, choose to use that information to improve our Website and business. If you provide self-identifying information we will only use it to respond to your feedback, suggestion, or recommendation. We will not share your information with others without your permission or unless you request it. Comments that you post on public forums such as social media sites (Facebook/Instagram/etc.), blogs, or message boards will contain the identifying information that you provided to said websites along with the time you posted your comments. Universal Candles is not responsible for the content that you or other individuals post on websites not monitored or controlled by Universal Candles.
If you choose to purchase a gift for another individual or choose to refer someone else to our Website or business, we may ask for that individual’s name, shipping address, phone number, and email address. Universal Candles will store this information for the purposes listed above and to contact the individual regarding any referral that you made. The other individual can contact Universal Candles at any time to request removal of their information from the Universal Candles database.
UNSUBSCRIBE / OPT OUT
Email addresses submitted to any of our mailing lists will be used solely for the purpose of sending you special offers and announcements from Universal Candles and other partners. Emails we send will include information on how to unsubscribe from our lists. You may also unsubscribe from any Universal Candles email list at any time by sending an email to info@Universal Candles.com.
HOW WE PROTECT YOUR INFORMATION
In order to help protect and keep confidential any information that we receive from you, we follow reasonable technical and management policies. These include encrypting your credit card number and personal information using secure socket layer (SSL) technology to provide secure transmission of your information from your computer or mobile device to our servers. Additionally, only those employees of Universal Candles and third party vendors who need access to your personal information to provide your services are allowed such access. Although we work to ensure your personal information is kept secure, please keep in mind that no computer system is one hundred percent secure.
If you have registered an account with Universal Candles, you may access and update your personal information and email preferences either by logging into our Website or by sending an email to info@Universal Candles.com. Although we will attempt to be as prompt as possible with any opt-out requests, you may continue to receive various electronic communications from us for up to 10 business days after your request has been submitted.
LINKS TO OTHER SITES
AMENDMENTS TO POLICY
CALIFORNIA PRIVACY RIGHTS
Pursuant to California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties’ or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address:
Re: California Privacy Rights Notice
15500 Erwin Street Unit 120 Van Nuys, CA 91411
*Please allow 30 days for a response